FAQs

When Will my order ship?

Premade items have a lead time of up to 1 week for shipping, but may ship sooner than that! Selecting express postage will not change this time, it will only expedite it once your order has left the office.

Do you take customs?

I take custom items in limited slots per month to ensure quality and timely delivery. These slots are “first come first serve”, so please have your design ideas ready! Slots are announced on social media, usually around the beginning of each month, but this may vary.

How do I size a vest?

Each vest is made in a “panel” size, which is approximately 2/3 of the dog’s girth. To measure your dog’s girth, take a string or soft tape measure and place it around your dog’s stomach, just behind their elbows. Take this number and times it by 0.66, and this will give you an approximation of the “panel” size for a vest. As an example, a 28 Inch girth would be 28x0.66, which is approximately 18.48 inches. Meaning an 18-19 Inch panel size would be appropriate. This is all personal preference though, some people prefer larger or smaller sizes on their dogs!

Do you only make gear for Service Dogs?

Not at all! I make gear for all dogs and their handlers. In the future, I will expand my product listing to include more diverse items for both humans and animals alike, so be on the lookout for these new additions!

Do you ship worldwide?

Yes! shipping is worldwide through USPS. Shipping times for international orders may vary from 1-4 weeks, so please be patient. We are not responsible for any duties or taxes for your country, so be sure you know how much you may be expected to pay if you are outside of the USA and planning on purchasing items.